The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Standard shipping is not trackable, I can unfortunately not tell you where it may be.
Tracked & Signed shipping comes with a Royal Mail tracking number which will tell you where your parcel is at this moment.
Delays sometimes happen.
Please contact me if 20 business days for domestic orders or 25 business days for international orders have passed since the parcel was shipped.
Please contact me for details.
It depends on the design.
It can take up to a month if it's a large or comlicated piece, or if I'm already working on other Customs.
In general 1-2 weeks.
International shipping (this includes everything from Germany to the USA) has an aim of 1- 2 weeks on top of the 1-3 day processing time.
Domestic shipping has an aim of 1 business day.
Refunds will only be given to Tracked delivery orders where there is proof of loss.
Standard delivery orders will most likely be resent.
Please contact me if your parcel has not arrived within 25 business days from initial shipping date.